Celebration Cake Terms & Conditions
All sales made by Bake Make Eat are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don’t understand please feel free to contact us on linda@bakemakeeat.co.uk
Booking Process
For celebration cakes, the design process will be done over email or phone.
Ideas for the cake design can be sent to us when booking, but the final design will be subject to our own creative process as we prefer to create original designs, rather than directly copy an existing design.
Please advise us of any allergies or specific dietary requirements when booking your cake.
Booking Fees
All celebration cake orders require a non-refundable booking fee of £30 For cake orders, the full cost of the cake must be paid at time of collection.
All orders are only confirmed when the booking fee has been paid. Please note that all booking fees are non-refundable as they secure your date in our diary and are only transferrable in certain circumstances.
Payment Schedule
Payments can be made via bank transfer or cash on collection.
Cake Details
Once the booking form has been made, please review all the details carefully especially; cake tier sizes, flavour choices, spellings of names, allergen information, delivery time (if applicable) – please advise us of any changes as soon as possible.
The cake will be made according to the booking and therefore it is imperative that all details are checked carefully. Any errors not picked up at the booking before the cake is made will not be considered to be our error.
Alterations To Orders
We are happy to make changes to your cake designs, however in some cases this may be subject to an additional cost. This will be discussed with you when making the changes. We reserve the right to increase a quoted price in the event you request a variation to the work agreed.
Collection Of Celebration Cakes
Your order may be collected at a pre-arranged time. However, not all cakes are available for collection; it depends on the design and size of the cake.
Cakes that are collected by the customer are always boxed for transportation. We will provide full instructions on the care and handling of your cake. We do not take any responsibility for any damage that may occur to the cake once it has left us.
We advise cakes to be places on a level, steady surface for transport e.g., in a clean, clear space in the boot of your car, on non-slip matting. We are happy to place the cake safely in the car for you if required.
All fondant covered cakes are to be stored in the box at room temperature and out of direct sunlight.
All buttercream cakes are to be stored in fridge up until couple of hours before being used.
You must adhere to the collection time slot that has been prearranged. If you do not collect the cake when agreed, it will only be available to collect later at a time that is suitable for us. Failure to turn up for the collection at the agreed time may result in you not being able to have the cake on the day that was arranged.
Any changes to the pre-agreed collection time must be confirmed in writing at least 24 hours before collection and cannot be guaranteed.
Delivery Of Celebration Cakes
Delivery is sometimes available for celebration cakes. If delivery is agreed, we will deliver your cake to your venue or home at a pre-arranged time.
If the delivery time needs to be changed, please advise us as soon as possible but at least 24 hours in advance – depending on other orders on the day of delivery, we cannot always guarantee a change of delivery time will be possible.
Delivery within 20 min radius is free of charge, then its charged at 60p per mile for the return journey with a minimum charge of £20. Sunday or bank holiday deliveries may be subject to a surcharge.
The delivery charge includes setting up your cake at the venue. In this case fresh flowers are required to be added we prefer to add flowers ourselves rather than having your florist attach them. This is to ensure that they are added in the correct food safe manner and that the placement of them matches the original design.
It would be very rare, but on the event day we may be faced with a ‘force majeure’ e.g., severe weather conditions, public unrest, or other unexpected events that may make delivery impossible. You can be assured that we would always do our best to deliver as prearranged, but some circumstances would be out of our reasonable control. In this case, you would have to arrange to collect the cake yourself.
It is your responsibility to ensure you have provided us with the set-up details and location of the cake at the venue (if applicable). We cannot be held responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake. It would be advisable that it is not directly in front of a heat source, in a sunny window/conservatory or in a location where it could be knocked easily by passing guests.
We reserve the right to change the location of the cake at the venue if we feel it is unsuitable and may cause damage to the cake e.g., the cake table is in front of a large glass window, and it is an extremely hot day
We also reserve the right not to use a cake stand provided by the venue or yourself if we feel it will not hold the weight of the cake.
We will photograph the cake at the venue as proof that it has been delivered and set up and left in perfect condition.
Non-Edible Elements
Sometimes our cakes will contain non-edible elements such as plastic dowels, flowers, or cake toppers. We will advise you of any non-edible elements that need to be removed during cutting.
As we will not personally be cutting the cake, we cannot accept any responsibility for any non-edible elements not removed prior to serving. We will give you/the venue written information concerning any non-edible elements that need to be removed.
Shelf Life
We recommend our cakes be eaten within 3 days of the event for them to be enjoyed at their best.
Left over cake can be frozen if you would like to. Please contact us for instructions on how to do this best.
Allergens & Special Dietary Requirements
All allergies and special dietary requirements should be conveyed to Bake Make Eat when ordering a cake. It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated in the making of the cake.
Allergen information will be displayed on box upon collection/delivery.
Bake Make Eat accepts no liability for customers suffering allergic reactions from eating our cakes without prior checking the allergens label.
Publication & Promotional Rights
Bake Make Eat is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company.
From time to time our designs are published in the media e.g., magazines, websites, and blogs. We reserve the right to use any image of a customer’s cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.
Commissioning a Cake That Is Similar To Another Design
If you request a cake that is not our original design, we will seek the permission of the original designer to recreate it. This cannot be guaranteed.
If you wish to have us recreate someone else’s design, we would prefer not to directly copy it, but to use it as a basis to design your cake around so that it is unique to you.
Cancellations/Refunds
The booking fee is non-refundable and non-transferable in the event of cancellation.
If a cancellation is received then you will be liable to pay for any special-order items and for any work that has been started.
There may be a rare occasion when Bake Make Eat needs to cancel an order due to exceptional circumstances beyond our control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, we will also assist in finding a replacement baker of the same high standard to make your cake for you.
*This does not include a force majeure that may occur on the event day’.
Change Of Event Date
If you need to change your booking date, please let us know as soon as possible. Any changes are subject to availability and are not guaranteed.
If you are moving your booking to a date, we are unavailable for, unfortunately the booking fee will be non-refundable* as this covers work already completed (this may include but is not limited to: phone calls, emails and it is also highly likely that we will have turned down other work for your original date).
*If we are subsequently able to fill the original date with a new booking, we will refund the first booking fee or deduct it off the final balance of your cake.
Complaints
In the unlikely event there is an issue with your cake, it must be brought to our attention within 48 hours of the cake being delivered so we can be given the opportunity to assess the nature of the problem. We would take any complaints very seriously.
If the compliant is regarding the quality of the cake, we will ask for the cake or the remainder of the cake to be returned to us within 48 hours of delivery for inspection.
If the complaint is regarding the design of the cake, but the cake was made according to the booking schedule/sketch which has been checked and approved, we cannot be held responsible for any errors not picked up by the customer.
For any complaints we can only deal with the person who booked the cake originally.
You must give us an opportunity to resolve the issue and agree not to post any defamatory comments or pictures on online forums or social media channels before discussing the situation with us and allowing us reasonable time to provide a satisfactory solution.
Once a solution has been reached, you agree not to post any defamatory comments or pictures on online forums or social media at any point in the future. If this happens, we may seek to take legal action against you.
We reserve the right to revise and amend these terms and conditions. However, you will only subject to the terms and conditions in force at the time you place your order with us. If you change your wedding date for any reason, you will be sent the most up to date terms and conditions with your new booking form and these will supersede any previously sent to you
By paying your booking fee, you are agreeing to these terms and conditions so please read them carefully.
Wedding Cake Terms & Conditions
All sales made by Bake Make Eat are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don’t understand please feel free to contact us on linda@bakemakeeat.co.uk
Consultations
Consultations are by appointment only for wedding cakes. Appointments can be made by email, phone or using the ‘contact us’ page on our website. Appointments last for approximately one hour.
The consultation process includes our classic range of 5 flavoured cakes, these can be subject to change by Bake Make Eat. We will discuss your ideas for your wedding and give you lots of options. Extra tasting boxes are available but are charged at £25.
During our consultation we will discuss the design of your cake and can provide sketch if required. This sketch remains our property unless the booking fee has been paid, after that we will send a copy of the design to you.
Please advise us of any allergies or specific dietary requirements when booking your consultation.
Booking Fees
All wedding cake orders require a non-refundable booking fee of £100. For cake orders with less than 4 weeks notice the full cost of the cake must be paid at time of booking.
All orders are only confirmed when the booking fee/deposit has been paid. Please note that all booking fees are non-refundable and are only transferrable in certain circumstances’.
Payment Schedule
Once the cake design has been finalised and deposit has been made the remaining balance is due no later than a week prior the wedding.
If the final payment is not received 1 week before your event, then we have the right to cancel your booking. The booking fee paid to secure your date is then non-refundable and non-transferable and we may no longer be able to accommodate your booking.
Cake Details
Once the booking has been made, please review all the details carefully especially; cake tier sizes, flavour choices, spellings of names, allergen information, delivery time and contact numbers – please advise us of any changes as soon as possible.
The cake will be made according to the booking agreed and therefore it is imperative that all details are checked carefully. Any errors not picked up on the booking before the cake is made will not be considered to be our error.
Decorative Items Supplied By Third Parties
We cannot be held responsible for delays on items being supplied from other companies e.g., cake toppers, special order cake stands etc.
If you are ordering a topper or cake stand yourself, please carefully check the size with us to make sure it is suitable for your cake and ensure the lead time is in line with your event. We would always advise ordering as soon as possible.
We can order removable items on your behalf, this can be discussed at a consultation stage.
When ordering items yourself, we cannot be held responsible for any errors in size, shape or design as the ordering has not been carried out by ourselves.
We reserve the right not to use anything supplied by a third party if we feel it’s unsuitable.
Display Item Hire
6.1. We have a range of decarative items available to hire for your wedding. The cost of this can be discussed during the booking process or a consultation (wedding cake orders only)
6.2. Any hire is subject to a refundable damage deposit. This varies depening upon the item being hired.
6.3. All hire charges and deposits are payable in advance 1 month before the event date and will be detailed on your booking form.
6.4. Hired items must be returned to us within 3 days of the event date unless previously agreed. If items are not returned within 3 days then a late return fee of £5 per day per item will be charged.
6.5. If items are not returned with 14 days, then the entire hire deposit will be forfeited.
6.6. If a late return has been previously agreed in writing then no charges will be made as long as the items are returned by the specific date.
6.7. We do not collect hired items ourselves unless this has been previously agreed. A fee will be charged if we are required to collect hired items ourselves. This will vary dependent on distance to the venue but would usually be equal to the delivery charge for your wedding cake.
6.8. If items are returned damaged then the damage deposit will be forfeited. If the item can be repaired e.g by obtaining a new part, then only the cost of this part plus an admin fee of £10 will be charged. If the item is damaged beyond repair or is lost then the entire damage deposit will be kept in order to replace the item.
6.9. Please notify us as soon as you can if damage, breakage or loss has occurred so we can assess the situation and advise of the best resolution.
6.10. We reserve the right to share any image of a customer’s cake with the stand manufacturer for publication after the delivery date unless previously agreed in writing between the customer and the company.
6.11. Deposit are non-refundable and non-transferable in the event of a cancellation.
Flowers Supplied By Florists
When fresh flowers are being added to a cake, we will liaise with your florist about our requirements, but we would always advise you discuss this with them too.
We can only work with what your florist provides for us on the day. Please ensure they order flowers especially for the cake so that the cake flowers are of the same high standard as the rest of the florals. Any unsuitable or toxic flowers supplied will not be used on your cake.
If we cannot wait due to lateness of your florist, we will sign off the cake to the venue without flowers. We cannot be held responsible if the florist adds the flowers to the cake and also if the arrangement made does not then match our vision and design for the cake. We also take no responsibility for the way the flowers have been added to the cake which may not be in a food safe way.
Alterations To Orders
We are happy to make alterations to your cake design and order up to 1 month prior to your event date. Whilst every effort will be made to accommodate changes to the design, please note that changes within 1 month of the event cannot always be guaranteed.
Changes to cake designs may be subject to an additional cost. This will be discussed with you when making the changes. We reserve the right to increase a quoted price in the event you request a variation to the work agreed.
Please take the time to check the new copy of the order form with the amendments carefully and let us know by return if any changes are needed. See section 4.
Collection Of Cakes
We prefer to deliver all our cake orders personally, however if this is not possible, your order may be collected at a pre-arranged time. However, not all cakes are available for collection; it depends on the design and size of the cake. Cakes over 3 tiers tall or with intricate decoration or sugar flowers are not suitable for customer collection.
Cakes that are collected by the customer are always boxed for transportation. We will provide full instructions on the care and handling of your cake. We do not take any responsibility for any damage that may occur to the cake once it has left us.
We advise cakes to be placed on a level, steady surface for transport e.g., in a clean boot of your car with non-slip matting. We are happy to place the cake safely in the car for you if required. All fondants covered cakes should then be stored in the box at room temperature, and out of direct sunlight until taken to the venue. All buttercream cakes must be stored in fridge until taken to the venue.
Delivery & Set Up Of Wedding Cakes
We prefer to deliver and set up our wedding cake orders. We will deliver your cake to your venue at a pre-arranged time. This will be discussed during the consultation.
If the delivery time needs to be changed, please advise us as soon as possible but at least 7 days in advance – depending on other orders on the day of delivery, we cannot always guarantee a change of delivery time will be possible.
Delivery is charged on the mileage calculated on Google maps from NE10 0DP to the venue and return journey. Within 30 minute drive there is no charge. After this each mile will be charged at £0.60p per mile.
The delivery charge includes stacking and setting up your cake at the venue.
It is your responsibility to ensure you have given us the correct delivery information and delivery time.
It would be very rare, but on the event day we may be faced with a ‘force majeure’ e.g., severe weather conditions, public unrest, or other unexpected events that may make delivery to your venue impossible. You can be assured that we would always do our best to deliver as prearranged, but some circumstances would be out of our reasonable control. Please ensure you have adequate wedding insurance in place to cover this eventuality.
It is your responsibility to ensure you have provided us with the set-up details and location of the cake at the venue. We cannot be held responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake. It would be advisable that it is not directly in front of a heat source, in a sunny window/conservatory or in a location where it could be knocked easily by passing guests.
We reserve the right to change the location of the cake at the venue if we feel it is unsuitable and may cause damage to the cake e.g., the cake table is in front of a large glass window, and it is an extremely hot day
We also reserve the right not to use a cake stand provided by the venue or yourself if we feel it will not hold the weight of the cake.
We will photograph the cake at the venue as proof that it has been delivered and set up and left in perfect condition.
Non-Edible Elements
Most of our stacked cakes will contain non-edible elements such as plastic dowels, flowers, or cake toppers. We will advise you of any non-edible elements that need to be removed during cutting and provide written information about this to the venue.
As we will not personally be cutting the cake, we cannot accept any responsibility for any non-edible elements not removed prior to serving. We will advise the venue of the portion per tier but cannot be held responsible if the venue cut too small or too large portions. We will give the venue written information concerning any non-edible elements they need to remove.
Shelf Life
We recommend our cakes be eaten within 3 days of the event for them to be enjoyed at their best.
Left over cake can be frozen if you would like to, we can discuss this with you at your consultation.
Allergens & Special Dietary Requirements
All allergy and special dietary requirements should be conveyed to us during the consultation. It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated in the making of the cake.
We will provide full allergen information with the cake upon delivery to the venue.
Bake Make Eat accepts no liability for customers suffering allergic reactions from eating our cakes.
Publication & Promotional Rights
Bake Make Eat is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company.
From time to time our designs are published in the media e.g., wedding magazines, websites, and blogs. We reserve the right to use any image of a customer’s cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.
The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.
Commissioning A Cake That Is Similar To Another Design
If you request a cake that is not our original design, we will seek the permission of the original designer to recreate it. This cannot be guaranteed.
If you wish to have us recreate someone else’s design, we would prefer not to directly copy it, but to use it as a basis to design your cake around so that it is unique to you. This can be discussed at your consultation.
Cancellations/Refunds
The booking fee is non-refundable and non-transferable in the event of cancellation.
If a cancellation is received outside of the 1 month prior to the wedding date then you will be liable to pay for any special order items and for any work that has been started.
If a cancellation is received within the 1 month prior to the wedding date then all payments are non refundable.
There may be a rare occasion when Bake Make Eat needs to cancel an order due to exceptional circumstances beyond our control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, we will also assist in finding a replacement baker of the same high standard to make your cake for you.
*This does not include a force majeure that may occur on the event day’.
Change Of Wedding Date
If you need to change your wedding date, please let us know as soon as possible. Any changes are subject to availability and are not guaranteed. Please liaise with us to check our availability before moving your wedding date. We always advise getting more than one new date option from your venue for a move of date to give us the best chance of being able to change the date.
If we can change your wedding date, provided it is within 12 months from the day you request the change, the booking fee will be transferred to the new date.
If you are moving to a date further ahead than 12 months from the day you request the change, a new booking fee of £100 will be payable. The first booking fee will not be refundable or transferable. It will be classed as a cancellation and a new booking as it is highly likely we will have turned down other work for your first date. *
If you are moving your wedding to a date we are unavailable for, unfortunately the booking fee will be strictly non-refundable as this covers work already completed in the run up to your wedding (this may include but is not limited to: phone calls, emails, holding consultations, providing taster boxes and it is also highly likely that we will have turned down other work for your original date).
Date changes from off peak days/months to peak days/months, may be subject to an additional charge e.g., a date change from a Thursday in January to a Bank Holiday in August.
We would strongly advise that you take out wedding insurance that covers you in the event of a cancellation/change of wedding date that is out of your control.
*If we are subsequently able to fill the original date with a new booking, we will deduct the first booking fee off the final balance of your cake.
Complaints
In the unlikely event there is an issue with your cake, it must be brought to our attention within 48 hours of the cake being delivered so we can be given the opportunity to assess the nature of the problem. We would take any complaints very seriously.
If the compliant is regarding the quality of the cake, we will ask for the cake or the remainder of the cake to be returned to use within 48 hours of delivery for inspection.
If the complaint is regarding the design of the cake, but the cake was made according to the booking or sketch which has been checked and approved, we cannot be held responsible for any errors not picked up by the customer.
For any complaints we can only deal with the person who booked the cake originally.
You must give us an opportunity to resolve the issue and agree not to post any defamatory comments or pictures on online forums or social media channels before discussing the situation with us and allowing us reasonable time to provide a satisfactory solution.
Once a solution has been reached, you agree not to post any defamatory comments or pictures on online forums or social media at any point in the future. If this happens, we may seek to take legal action against you.
We reserve the right to revise and amend these terms and conditions. However, you will only be subject to the terms and conditions in force at the time you place your order with us.
By paying your booking fee, you are agreeing to these terms and conditions so please read them carefully.